Bilbrook Medical Centre

01902 847313

Appointments

UPDATE: During the Corona virus pandemic all bookable appointments have been suspended. Following National Guidance the practice has moved to a ‘Total Triage’ approach, where patients have initial telephone consultation with a GP, your consultation may be managed at the time, or you may be offered a consultation in the form of video, face-to-face, email or text message depending on which is most appropriate for your needs. 

We run all our surgeries by an appointment-only system. Appointments can be booked by telephoning the surgery, visiting the surgery in person or online.

We try to make sure you see the doctor of your choice but if they are not available we may ask if you would be willing to see another doctor.

If you are too ill to come to the surgery and you require a visit at home, please try to call the surgery before 10.00 am. Home visits take up a lot more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.

You need to register to use our online appointment booking service and this is best done in person at the surgery. Please speak to one of our receptionists.

Request to Speak to Your GP or Practice Nurse

If you wish to speak to a GP during the working day please telephone reception and request a GP to return your call when they are available. Please be aware that the GP will endeavour to call you that day and it might be at the end of their surgeries in the morning or at the end of the working day, you may be offered an extended hours telephone consultation between 6.30- 7.15 pm.

More specific times are considered on an individual basis in discussion with the clinician.  E.G. if you are only able to take the call during your lunch break.

If you wish to speak to a nurse, reception staff will take a message. The nursing unit set aside time each day to go through the messages, responding appropriately within 24 hours. The Nursing Unit will ring those patients who have requested a return call within an allocated time slot.

Extended Hours

Extended Hours Appointments are also available outside normal opening hours

Extended Access

A network of GP Practices has been set up across Stafford, Rugeley and Seisdon area of Staffordshire offering extended opening hours for pre-bookable and same day routine appointments

with a healthcare professional (e.g. Advanced Nurse Practitionor , Clinical Pharmacist, GP).

 

Home Visits

UPDATE – Home visits during Covid-19 are limited and you may be referred to a different service, one of our doctors will triage your request prior to the decision.

Please try every avenue possible to be seen at the surgery

Please ring in as early as possible if a home visit is required. Giving as much detail about the condition as you can allows the doctor to assess the urgency of the visit. We ask that home visits are only requested where necessary as the doctor can see 4 patients in surgery for every home visit attended, and the full range of facilities and team at the surgery ensure we are able to offer the highest quality of care, whereas the home visit bag only contains a small range of commonly used equipment.

What to do if you are unable to attend a booked appointment

If you are unable to attend a booked appointment it would be appreciated if you could contact the surgery and let us know as soon as possible so that it may be given to another patient.  If you have booked your appointment on line you can cancel it via the same route.  If you fail to attend an appointment at its allotted time it will be recorded as a DNA (Did Not Attend). Where there are three appointments missed in a six months period a reminder is sent. If further appointments are missed you may be asked to leave the practice.  The surgery offers an SMS text reminder service-please ask at reception.

Appointments can be cancelled by visiting reception, by telephone or by using Patient Access

To register for patient access you will need photo identification such as a passport or driving licence. The practice will then provide the details you need to log in online.