Bilbrook Medical Centre

01902 847313

Accessibility

Accessibility statement for Bilbrook Medical Centre

This accessibility statement applies to this website. This website is built on the default template provided by GPsurgery.net. The practice can edit the website content. This may inadvertently introduce non-accessible content. We will always respond to and resolve any accessibility issues promptly and courteously.

This website is run by Bilbrook Medical Practice. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • submit a form using just a keyboard

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • you may not be able to use the map on our Practice Boundary page – call or email us using the details below for details in another format.

Feedback and contact information

If you need information on this website in a different format like large print, easy read, audio recording or braille:

  • email – bilbrookmedical@nhs.net
  • call – 01902 847313

We’ll consider your request and get back to you in 2 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Joanne Richbell Email- Bilbrookmedical@nhs.net

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our practice has audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Technical information about this website’s accessibility

Bilbrook Medical Centre is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Pdf format provided by other organisations.

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services.

We link to the GMS1 patient registration form hosted by the Government. This document is outside of our control and consequently falls outside the scope of the accessibility regulations. Forms provided by other organisations- ie physiotherapist, midwife and change of address are also out of our control.

We also have PDFs with information on how users can access our services, and forms published as Word documents. By 31st March 2021 we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

Our website is provided by GPsurgery.net. Website accessibility is an essential part of providing high quality websites for NHS GP practices. GPsurgery.net reviews the accessibility of their website templates as part of their regular development cycle and will always support our practice to resolve any accessibility issues should they arise.

Preparation of this accessibility statement

This statement was prepared on 22.09.2020 It was last reviewed on 23.09.2020

The standard website template was last tested on 10.09.2020. The test was carried out by GPsurgery.net.

This website is based on a series of standard page templates. We tested the Home page, a standard text-based page, a standard page that includes a form, the Team page, the News page and an individual news item to ensure a representative proportion of the website was tested.

This website was last tested by the practice on 23.09.2020. The test was carried out by nominated staff member at Bilbrook Medical Centre.