Bilbrook Medical Centre operates a complaint/compliment system and full details of how to raise your concerns/compliments about the service you receive are available at reception and displayed on the patient information board in the waiting area.
If you feel you have cause to complain speak to a member of the reception staff who will take any details, and guide you through the process. we have a complaints form you can collect from reception, You can also put your complaint in writing to the practice manager by letter or email.
Complaints are best dealt with as soon as possible and the staff at Bilbrook Medical Centre will do their best to try to deal with complaints as quickly as possible to the satisfaction of all concerned. Procedures will be looked at and changes made where identified.
Further action
If you are dissatisfied with the outcome of your complaint from either Integrated Care Board (ICB) or this organisation, then you can escalate your complaint to Parliamentary Health Service Ombudsman (PHSO) at either:
Milbank Tower, Milbank
LONDON
SW1P 4QP
Citygate, Mosley Street
MANCHESTER
M2 3HQ
Tel: 0345 015 4033
For help in making a complaint
Advocacy support
- POhWER support centre can be contacted via 0300 456 2370
- Advocacy People gives advocacy support on 0330 440 9000
- Age UK on 0800 055 6112
- The Local Council can give advice on local advocacy services
- Other advocates and links can be found on this PHSO webpage
