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Bilbrook Medical Centre

Bilbrook Medical Centre

Brookfield Road
Tel: 01902 847313
Fax: 01902 842322

Welcome to our website! We hope you find it useful.

Reminder Points

• Prescription Collection- The practice turnaround for prescriptions is 48 hours (not including weekends or public holidays)

• Requests for medication- please note the practice does not accept telephone/verbal requests for medication – Either complete the prescription side slip or a note needs to be left detailing your medication requirements.

• Change of address- please note if your new address is outside of the practice boundary you will be required to register with a more local GP.

• Zero tolerance is operated within the practice and patients who are rude or abusive to staff will be asked to leave the practice.

• Reception will keep patients informed if a doctor is running late, however if you have been waiting over 20 minutes please let reception know.

• If you are here to see the Duty On-Call Doctor you may have to wait as the doctor
will deal with all emergency calls that come into the surgery.

• Patients are not fully registered until they have had a New Patient Check completed- this is essential to patient care, as it takes roughly 12 weeks to obtain your records.

• Please contact the surgery as soon as possible to cancel an appointment, so that it may be given to another patient. If you fail to attend 3 appointments in 6 months you will be sent a reminder, if you continue to fail to attend you may be asked to leave the practice.



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