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Bilbrook Medical Centre

Bilbrook Medical Centre

Brookfield Road
Tel: 01902 847313
Fax: 01902 842322

Welcome to our website! We hope you find it useful.

Codsall and Bilbrook Cancer Support Group ( posted on Dec 10, 2018 )



Bilbrook Fire Station
10.00 – 11.45

Please Click for more Information

( posted on Oct 4, 2018 )

Supply Disruption to Epipen and EpiPen Junior 300mcg auto-injectors


There is an ongoing shortage of Epipen and Epipen Junior 300mcg auto-injectors due to manufacturing delays.  Only specific batch numbers contained in the table below have been approved to be used for 4 months beyond the expiry date.


Click this link to see the table.             

Important: The extended use does not apply to Epipen 150mcg auto-injectors or any lot numbers of EpiPen 300mcg auto-injectors not included in the table. Patients must adhere to the labelled expiry date of any EpiPen not covered by the lot numbers.

SEXUAL HEALTH ( posted on Oct 2, 2018 )

sh:24 Provides free and confidential sexual and reproductive health services 24 hours a day. Click the link below for more information.



Primary Care Extended Hours ( posted on Aug 31, 2018 )

Primary Care Extended Hours


A new service from a network of GP Practices across Stafford, Rugeley and Seisdon offering extended opening hours for pre-bookable and same day routine appointments


Click Here for Primary Care Extended Access Information and Hours

Data Protection ( posted on May 24, 2018 )

On 24th May 2018 The General Data Protection Regulation (GDPR) became law.  Click on the link below for our privacy notice for patients


Data Protection Privacy Notice for Patients



Summer Health ( posted on May 22, 2018 )

Staying Safe in the Sun


Visit the tab Health Information/Summer Health and the link below for more advice and information for staying safe in the sun.


Sun awareness - British Association of Dermatologists





DENTAL ADVICE LINE ( posted on Jan 9, 2018 )

The NHS England, Staffordshire Dental Advice Line which patients can ring to find out details of dental practices currently taking patients in their area, is changing from Tuesday 2nd January 2018.


The new number form this date will be:


01283 505 845


Opening hours are as follows:

Monday 8.00 - 16.00

Tuesday 08.00 16.00

Wednesday 08.00 - 20.00

Thursday 08.00 - 16.00

Friday 08.00 - 16.00

Saturday 08.30 - 12.15

On-line Access to Medical Record ( posted on Dec 28, 2017 )

On-Line Access to Medical Record



PATIENTS TO REGISTER for on-line Access


To check the information received from your

previous practice is correct.


The practice enables patients to access parts of their medical records on-line, wherever you can connect to the internet, in your own time, day or night:


  • See your allergies and main/conditions
  • Order Repeat Prescriptions
  • Immunisations
  • See some types of results
  • Book/Cancel appointments
  • Change your address or contact details
  • See some coded elements of your medical record
  • Send secure messages to the surgery

To access this information speak to reception, or register direct via https://patient.info/patient-access (secure site) If you register on-line you do not need proof of ID


All new patients will be sent their PIN number to activate when they appear on the practice register


What to do if the information is incorrect


If any of the information is incorrect or missing, please do not book an appointment with a Doctor,  as they cannot make changes to your past medical record.  Use the contact form on-line to write to the Practice Manager detailing the information that needs to be reviewed.

Your information will be assessed against your full record by the Practice Manager and Partners. You will be contacted if further is required, or to confirm whether your record has been included, amended or removed.

Improving access to general practice: evening and early morning appointments now available ( posted on Dec 22, 2017 )

Patients who are registered at this practice can now book an appointment to see a GP on Monday evenings (after 6.30pm) or Tuesday and Thursday mornings (before 8am).  Please talk to the practice receptionist to find our more or book an appointment.


By March 2019 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them.  This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients.  Further information is available at www.england.nhs.uk/gpaccess

TRAVEL VACCINE SHORTAGE ( posted on Aug 10, 2017 )



Due to national shortages of vaccines the surgery is currently only able to obtain the following vaccines;


Yellow Fever and Typhoid


Not available are Hepatitis A and Hepatitis B.


If you require these vaccinations for your destination of travel please contact:


Birmingham Travel Clinic, Handsworth Wood, B20 2ES on 0330 100 4128


We apologise for this inconvenience and will resume the full service as soon as vaccine supply is returned to normal.

Ringing for Test Results ( posted on Feb 27, 2017 )



We would like to remind all patients that we can only access test results between 11.30am - 3.30pm.


Please allow up to 1 week for test results to come back to the surgery

( posted on Mar 23, 2016 )

More On Line Services For You!


We are Actively encouraging new and existing patients to register for on-line access to check the information key medical information we hold is correct. Currently patients are able to book and cancel appointments, order any current repeat medications and view some key elements of their medical records on-line; including Medication, Immunisations and Allergies. 


You can also view test results, and elements of coded consultations.


 If you have not already registered for on-line services please sign up by visiting https://patient.info/patient-access.  (This is a secure site).  Or visit reception with your photographic ID and they will issue you with your registration details and instructions to access this service.


( posted on Oct 27, 2015 )

Get Ready For Winter


Winter conditions can be really bad for our health, especially for people over 65 and people with long-term conditions


Click on the link below for advice on helping yourself and those you care for this winter.


Staywell This Winter

( posted on Oct 5, 2015 )

Named GP


All patients are now required to be allocated a named GP that will have overall responsibility for the care and support that their surgery will provide.  This is for administrative purposes only and does not prevent you from seeing any other GP in the practice. 


At Bilbrook Medical Centre patients aged 75 and over will be allocated to Dr Maidment and all other patients will be allocated to Dr Maung.

( posted on Oct 2, 2015 )

Free Postal HIV Testing Kits


Free Postal HIV Testing Kits are now available.  All you have to do is visit one of the following to make a request:






This is an initiative between HEFT and a national HIV charity, Saving Lives.

Choose Well Midlands ( posted on Feb 13, 2015 )

Unsure what healthcare you need if you or your loved one is ill or injured?


Choose Well helps you find the best option for you.  Click on the link below.


Choose Well Midlands

( posted on Nov 18, 2014 )

Cancer Services Interactive Website


Designed to help you make informed decisions about where to access cancer services.


In collaboration with NHS England and Macmillan Cancer Support, My Cancer Treatment shows where NHS services are available in England, for both common and rare cancers. The website is updated monthly and includes information on 2,200 clinical services - such as waiting times, patient experience survey results and national benchmarking.


You can access the website through this link.... Cancer Services Website

Offering and Promoting Patient Online Services - Statement of Intent ( posted on Sep 30, 2014 )

Have Your Prescriptions Sent Directly to Your Pharmacy of Choice ( posted on Jul 25, 2014 )

Electronic Prescription Service - We can now send your prescription electronically to the Pharmacy of your choice.


This will mean: 

  1. You will no longer need to collect your green paper prescription from the surgery.  We will send it elctronically to your Pharmacy of choice, saving you the need to collect it from Bilbrook Medical Centre.
  2. You will have a choice of where you can collect your medicines from and they will be sent directly to the Pharmacy you have chosen - near to where you live, work or even shop.

 How Does It Work: 

  1. You need to choose a Pharmacy for us to send your prescription to.  This is called a NOMINATION. Simply speak to your pharmacist (Chemist of Choice) or a receptionist at Bilbrook Medical Centre.
  2. You can cancel or amend your nomination at any time - just speak to your Chemist or a Receptionist at Bilbrook Medical Centre
  3. Controlled drugs and some other items are not currently available using this service and so a green prescription will still need to be printed for you or your chosen Chemist (You will need to arrange this with your Chemist) to collect from the surgery. 

( posted on Jan 13, 2014 )

Feeling Unwell?


It doesn’t have to be

Accident & Emergency (A&E)

There’s a range of free NHS services on your doorstep.



Sore throat.  Cough, Hangover, Grazed Knee


Take care of yourself.  For tips visit www.direct.gov.uk/keepwarmkeepwell





Diarrhoea. Runny Nose.  Painful Cough



Go to the Pharmacy





Unwell?  Unsure?  Confused?  Need Help?



NHS 111






Gum problems



Call your Dentist or the Dental Access Centre 01432 382 180 or NHS 111





Ear Pain. 

Vomiting.  Backache



Call your GP or NHS 111





Minor Injuries
or Illnesses



Urgent Care Centre

New Cross Hospital (Accessed above A&E)


West Midlands

WV10 0QP


Phoenix Centre

Phoenix Health Centre
Parkfields Road

Tel: 01902 444677





Serious or life threatening conditions



Accident and Emergency (A&E) dial 999



Important Information PLEASE READ ( posted on Sep 23, 2013 )

Important Information About Your Medical Record


Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.  This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information.  This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you. 


You have a choice.  If you are happy for your information to be used in this way you do not have to do anything. 


If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet "How information about you helps us to provide better care" and if you wish, to complete an opt out form.


You may also email us at bilbrookmedical@nhs.net stating - 


         Your Name, Address and Date of Birth


         and include the statement .....


         I confirm I am not happy for my identifiable details to be shared through the General Practice Extraction Service (GPES).  I wish my records to be coded Non-agreement/Dissent from secondary use of GP patient identifiable data. 9NuO


I am fully aware that I can change my mind at any time and will inform the practice if this is the case.


         If you wish to be able to restrict the use of information held by other places you receive care, such as hospitals and community services through the Health and Social Care Information Centre (HSCIC) also state .....


I wish my records to be coded Non-agreement/Dissent from disclosure confidential date by Health and Social care Information Centre (HSIC) 9Nu4


More information can be found here www.nhs.uk/caredata


Acute / Emergency Appointments—What is acute and what is not acute? ( posted on Aug 2, 2013 )

We aim to be available for you when needed and have included a little information about appointments to help you get the most from your visit.


You can book a variety of appointments via the telephone:


Urgent Appointments

If you feel that your issue is urgent and you need to see us on the day that you
telephone. This will be with the duty doctor for that day.  Each day a doctor is assigned to attend to urgent appointments only– he or she will not be available for routine
appointments on that day but you might still see them in the building.


Other appointments—Pre-bookable, same day or extended hours

 If you feel that it would be appropriate to see us at a future time we release a number of pre-bookable appointments for patients who want to be able to book ahead. There are a
number of appointments that are only opened up at 8am for that day.  We also offer a
limited number of appointments outside our normal opening hours, however it should be noted there are no nursing staff in the building and no telephone contact during extended hours.


Appointments are scheduled to last up to 10 minutes. However, you can request a double
appointment if you feel it is needed.


You can specify to see a doctor or nurse of your choice but might have to wait longer to see a specific doctor but we hope that any member of our nursing or medical teams will be able to help you.


We understand the sensitive nature of some enquires. If you feel comfortable to do so, sharing information with the reception staff can help you gain assistance more efficiently and with the most appropriate person, which might be a nurse, or a doctor with a special interest in your condition.


It may help you to know that requests for ‘sick notes’ can sometimes be dealt with on the telephone—Please ask at reception for more details


The European Health Insurance Card (EHIC) ( posted on Aug 2, 2013 )

The European Health Insurance Card (EHIC) lets you get state healthcare at a reduced cost or sometimes for free. It will cover you for treatment that is needed to allow you to continue your stay until your planned return. It also covers you for treatment of pre-existing medical conditions and for routine maternity care, as long as you're not going abroad to give birth.


The EHIC is valid in all European Economic Area (EEA) countries, including Switzerland. You can apply for a free EHIC online. However, other unofficial websites may charge you if you apply through them.


The card is not an alternative to travel insurance. It will not cover any private medical healthcare or costs such as mountain rescue in ski resorts, being flown back to the UK, or lost or stolen property. Therefore, it is important to have both an EHIC and a valid private travel insurance policy. Some insurers now insist you hold an EHIC and many will waive the excess if you have one.


For more information go to www.nhs.uk/ehic or to apply for your free EHIC go to www.ehic.org.uk/Internet/startApplication.do

Text Message Reminder ( posted on Aug 2, 2013 )

Do you want a text reminder when you have a booked appointment?

Or would you like to receive a text for your normal test results? 


Please ask at reception about SMS Messaging

South Staffordshire Good Life Website ( posted on Mar 18, 2013 )

A local website up to provide information on healthy activities in South Staffordshire. It's packed with ideas, information, a great club search and even mini films to show you what your neighbours are up to.



Walking for Health ( posted on Mar 18, 2013 )

South Staffordshire offers miles of walks through breath taking countryside. In the surgery and on the South Staffordshire Council website (www.sstaffs.gov.uk) or South Staffordshire Good Life website (www.southstaffordshire.thegoodlife.uk.net) you can find leaflets for different walking routes and trails of varying lengths on offer throughout the district including a series of circular walks, as well as trails at both Baggeridge Country Park and South Staffordshire Railway Walk.


Walking is not only fun, it is an excellent form of exercise. Evidence shows that brisk walking for 30 minutes everyday can play an important role in the prevention of ill health.


Get the family involved and start walking this year

Patients Participation Group - looking for new members ( posted on Mar 15, 2013 )

We are looking for new members to join the Patient’s Participation Group to represent all age groups. We meet quarterly on a Wednesday morning at 10.30am to discuss changes to the surgery and services that affect patients.


The group consists of 16 patients. Not all attend all meetings and instead give feedback via email or a telephone discussion with the Practice Manager. This is to ensure we gain views from across the patient age range and appreciate that due to time or childcare issues it is not always possible to attend meetings during the day.



If you are interested in joining, leave your name with the reception team and you will be sent papers for the next meeting together with an invitation to attend.

Repeat Medication ( posted on Aug 7, 2012 )

Please check your review date, you can order medication up to that day, but you will need an appointment for a medication review after this, should you need to order.


Please allow 48 hours (2 working days) for a prescription to be processed and if possible order your medication one week before you run out.


Please do not allow yourself to run out

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