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Bilbrook Medical Centre

Bilbrook Medical Centre

Brookfield Road
Tel: 01902 847313
Fax: 01902 842322

Welcome to our website! We hope you find it useful.


Patients are encouraged to complete a ‘Friends & Family’ Questionnaire available near reception or within each Doctors/Nurse room.  Feedback can also be given online...Click Here  Feedback received this way is reported to the Clinical Commissioning Group and NHS England on a monthly basis, and displayed within the practice. 


Your views are important to us.


Where identified the Practice also captures patient feedback through patient surveys. This is where patient’s are encouraged to complete a questionnaire, about the surgery, your consultation in general and questions that have been identified by the Patients Participation Group. 

Survey outcomes are discussed by the Patients Group to identify an action plan highlighting areas for development, review or change. 

The questionnaires are confidential and we will not be able to identify who has completed them. 


During the survey packs will be available on reception and via email to a random percentage of the Virtual Patients Group


We feel it is important to gather the views of patients who have internet access, and those that do not use the internet.


Below are the comments received and we will update this information monthly. We welcome your feedback within the practice.


 I Want Great Care (To Give Feedback)


Friends and Family September 2019


Complaints or comments on the provision or services


See the Feedback tab under Patient Information





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