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Bilbrook Medical Centre

Bilbrook Medical Centre

Brookfield Road
Tel: 01902 847313
Fax: 01902 842322

Welcome to our website! We hope you find it useful.

Complaints & Compliments


Bilbrook Medical Centre operates a complaint/compliment system and full details of how to raise your concerns/compliments about the service you receive are available at reception and displayed on the patient information board in the waiting area.

If you feel you have cause to complain speak the a member of the reception staff who will take any details, and guide you through the process. You can also put your complaint in writing to the practice manager, or ask to speak to the Practice Manager.

Complaints are best dealt with as soon as possible and the staff at Bilbrook Medical Centre will do their best to try to deal with complaints as quickly as possible to the satisfaction of all concerned. Procedures will be looked at and changes made where identified.


Click here to send us your feedback online.


Alternatively you can make a complaint directly to The Patient Services team, Midlands & Lancashire commissioning Support Unit or The Patients Advice and Liason Services (PALS). For help in making a complaint about NHS funded treatment or care you can contact Independant Complaints Advocacy Service - the service also supports people who wish to make a complaint on behalf of someone they know.




The Patient Advice and Liaison Service (PALS)

The service aims to:

  • advise and support patients, their families and carers
  • provide information on NHS services
  • listen to your concerns, suggestions or queries
  • help sort out problems quickly on your behalf


Email: pals@staffordshirecss.nhs.uk

Telephone: 0800 030 4563


Patient Services Team


Freepost Plus


Patient Services

Midlands and Lancashire Commissiong Support Unit (CSU)

Heron House

120 Grove Road




Freephone:0800 030 4563

Email: mlcsu.patientservices@nhs.net


For help in making a complaint


Call the Independent NHS Complaints Advocacy Service on Freephone 0800  161 5600

Write to Health Staffordshire NHS Complaints Advocacy, Suite 2, Opus House, Priestly Court, Staffordshire Technology Park, Stafford, ST18 0LQ

Text "Healthwatch" and your name and number to 60006

Email: advocay@ecstaffs.co.uk

Website: www.healthwatchstaffordshire.co.uk/nhs-complaints


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